Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. When we update it, we will publish the revised policy on our Site and update the “Last updated” date. We will also take any additional steps required by applicable law.

How We Collect Personal Information

The personal information we collect depends on how you interact with our Site and Services. Personal information means information that identifies you, relates to you, describes you or can reasonably be associated with you.

Information You Provide Directly

• Contact details: your name, address, telephone number and email address.
• Order details: your billing and delivery addresses, contact information, payment confirmation and purchase details.
• Account details: your username, password and security information where an account feature is available.
• Shopping activity: products you view, place in your basket or save to a wishlist.
• Customer-support details: information you include when contacting or communicating with us.

You may choose not to provide certain information. However, this may prevent you from using some features or completing certain transactions.

Information Collected Automatically

We may automatically collect information about your interaction with our Services, known as Usage Data. We may use cookies, pixels and similar technologies to collect device and browser information, network-connection information, your IP address, account activity and information about how you use our Site.

Information Received from Third Parties

We may receive information from third parties that support our business, including:

• Shopify and other providers that host or support our online store.
• Payment processors that collect and process payment and billing details to complete your purchase.
• Delivery, fulfilment, customer-support, analytics and marketing providers.
• Online technologies such as pixels, web beacons, software development kits and cookies used when you browse our Site or interact with our emails or advertisements.

We handle information received from third parties in accordance with this Privacy Policy. We are not responsible for the accuracy of information supplied by third parties or for their separate privacy practices.

How We Use Personal Information

• Providing products and services: processing payments, fulfilling and delivering orders, managing accounts, sending order notifications and handling returns or exchanges.
• Marketing and advertising: sending promotional communications and presenting products or advertisements that may be relevant to you, where permitted by law.
• Security and fraud prevention: detecting, investigating and responding to suspected fraudulent, illegal or malicious activity.
• Customer communication: answering questions, providing support and improving our Services and customer relationships.
• Legal and operational purposes: complying with legal obligations, enforcing our terms and protecting our rights, Services, customers and other users.

If you create an account, you are responsible for keeping your login information secure. Please do not share your username, password or other access details. Contact us promptly if you believe your account has been compromised.

Cookies

Like many online stores, we use cookies and similar technologies to operate and improve our Site, remember your actions and preferences, analyse how visitors use our Services and help tailor content and advertising. Service providers may also use cookies on our Site in accordance with their own privacy notices.

Most browsers accept cookies automatically. You can change your browser settings to remove or reject cookies, although doing so may affect how parts of our Site function. Blocking cookies may not completely prevent information from being processed by third parties such as advertising partners.

You can learn more about cookies used by Shopify-powered stores in Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. This may include disclosures:

• To providers handling IT, payments, analytics, customer support, storage, fulfilment and delivery on our behalf.
• To Shopify and relevant business or marketing partners that support our Services.
• When you request, direct or consent to a disclosure, including for delivery or social-media integrations.
• To affiliates or entities within our corporate group where necessary to operate our business.
• During a business transaction, or where required to meet legal obligations, respond to lawful requests, enforce our terms or protect legal rights.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may allow you to submit product reviews or other user-generated content. Content submitted to a public area of the Services may be visible to anyone. We cannot control how other people use information that you choose to make public, and we are not responsible for the privacy or security of information you publish publicly.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. Before providing information to a third-party website, you should review its privacy policy, security practices and terms. We do not control and are not responsible for the privacy, security, accuracy or reliability of third-party websites. Including a link does not necessarily mean that we endorse the third party or its content.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that you can request its deletion.

Security and Retention

We take reasonable steps to protect personal information. However, no security system or method of transmission is completely secure. Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for purposes such as maintaining your account, providing our Services, completing transactions, complying with legal obligations, resolving disputes and enforcing agreements or policies.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances.

You can exercise applicable rights by contacting us using the details below. We will not discriminate against you for making a privacy request. We may ask for information to verify your identity before responding and may require an authorised representative to provide proof of authority. We will respond within the period required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to complain to the relevant data-protection authority. In the United Kingdom, this is the Information Commissioner’s Office.

International Data Transfers

We and our service providers may transfer, store or process personal information outside the country in which you live, including in the United States. Where personal information is transferred outside the United Kingdom or European Economic Area, we rely on appropriate safeguards recognised by applicable law, such as adequacy regulations or approved standard contractual clauses.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact us using the details below. For applicable data-protection laws, FNT WorkWear is the controller of the personal information described in this policy.