Refund policy

We can only accept items back that are in a condition for immediate re-sale. This includes but is not limited to; being un-worn, with tags, no creases, dirt, scratches or marks etc. The same guidelines apply where-in your item is delivered in a box e.g. footwear. We reserve the right to decline returns which do not adhere to our guidelines and/or discretion with no exchange, credit or refund.

 

Please enclose a copy of the original invoice with clear instructions as to what you need e.g. replacement, different size, colour or refund — with your best contact details.

Non-bespoke items are returnable for exchange if the size is incorrect or where permission has been given, we do reserve the right to refuse to exchange or return. A £3.50 carriage charge is applied to all returns.

 

Unfortunately any underwear/first layer items are not returnable if opened for hygiene reasons and none other. Bespoke items are not returnable.